Support

Highframe is a video player for your own Plex and Jellyfin servers, on iPhone, iPad, Mac and Apple TV.

Getting started

Highframe plays video from a server you run or have access to. It works with:

• Plex: sign in with your Plex account. On Apple TV, Highframe shows a code to enter at plex.tv/link on your phone.
• Jellyfin: your server's address with your username and password, or Quick Connect.

To add one, open Settings and add a server under Servers. You can add both, and Highframe shows them as one library. Highframe doesn't include any films or shows of its own.

Common questions

Highframe can't connect to my server

• Check you can open your server's web page from the same device and network.
• For Jellyfin, use the full address, including http:// or https:// and the port (for example http://192.168.1.20:8096).
• Away from home, your server needs an address that works from the internet. For Plex, turn on Remote Access in your server's settings.
• If your server sits behind extra sign-in (Cloudflare Access, Authelia, basic auth), add the headers it needs under Custom Headers when you add the server.

Why is my video being converted?

Highframe plays most files as they are. When a file uses a format your device can't play, or your connection is too slow for its quality, your server converts it on the fly. Highframe shows the reason in the player. Conversion needs a server powerful enough to keep up; if playback stutters, try a lower quality in the player.

Live TV doesn't appear

Live TV comes from a tuner or IPTV source set up on your server, along with its guide. On Plex, Live TV & DVR needs Plex Pass. Once your server shows live TV in its own app, it appears in Highframe's Live TV tab.

My other devices don't show my servers or progress

Highframe syncs your servers, settings and what you've watched through your own iCloud account. Make sure each device is signed in to the same Apple Account with iCloud turned on for Highframe. A new device can take a minute to catch up.

Several people in one home

Each person can watch as themselves, with their own Continue Watching and watched history, kept apart from everyone else's. On a Plex Home, each member gets a profile and watches as their own Plex user (members with a PIN enter it the first time). On Jellyfin, add each person's user to the server in Highframe's settings.

Watching together

Start SharePlay from a FaceTime call to watch in sync with friends; each person plays from a server they have access to. On Jellyfin, SyncPlay groups work too.

Apple TV

Install Highframe on Apple TV and sign in to the same Apple Account. Servers you've added on your iPhone, iPad or Mac appear automatically, and the Top Shelf shows what you're in the middle of.

Subtitles are missing

Highframe shows the subtitles in your files and on your server first. If a title has none in your language, choose Find Subtitles Online in the player's subtitle menu. Highframe searches OpenSubtitles and, if your account is allowed to manage subtitles on the server, the server's own search (Plex's on-demand subtitles or Jellyfin's subtitle plugins), which saves the file with the title on your server.

Highframe can also make subtitles from a title's sound, on your device: choose language (Generated) in the player's Subtitles menu. On iPhone, iPad and Mac, Translate To translates them; Apple TV shows translations made on your other devices. They work for films, episodes, downloads (offline too), live TV and AirPlay. Settings are in Settings › Audio & Subtitles › Generated Subtitles, including Use When There Are None in My Language and, on iPhone, iPad and Mac, Prepare for Downloads. Each title's subtitles are made once and shared with your other devices through iCloud.

Remembered audio and subtitle choices

Pick an audio track or subtitles once and Highframe remembers it for that show (or that film's next viewing) on all your devices. It's remembered by language rather than track number, so it carries across episodes and to another server's copy, and it includes generated subtitles and Skip Intros for a show. Live TV isn't remembered. Turn this off with Settings › Audio & Subtitles › Remember for Each Show, or clear it with Forget Remembered Choices on the same screen.

Seeing and deleting what Highframe keeps in iCloud

Open Settings › Downloads & Storage › iCloud Data (on Apple TV, Settings › Storage). It lists generated subtitles title by title, watch progress for each person, your Watchlist, audio and subtitle choices, channels, recent searches and settings, with their sizes. Delete any of it from all your devices, or everything with Delete All iCloud Data. Servers, sign-ins and profiles are removed in Settings › Servers.

Privacy

Highframe doesn't collect your data. See the Highframe Privacy Policy.