Support

Highnote is a music player for your own media server, on iPhone, iPad, Mac, Apple TV, Apple Watch and CarPlay.

Getting started

Highnote plays music from a server you run or have access to. It works with:

• Plex: sign in with your Plex account.
• Jellyfin: your server's address, username and password.
• Navidrome and other Subsonic-compatible servers: your server's address, username and password.

To add one, go to Settings › Add Server (under Servers), or choose Add Server… at the bottom of the library menu on Home. Choose your server type and sign in. Highnote doesn't include any music of its own.

Common questions

Highnote can't connect to my server

• Check you can open your server's web page from the same device and network.
• Use the full address, including http:// or https:// and the port if it has one (for example http://192.168.1.20:4533).
• Away from home, your server needs an address that works from the internet. For Jellyfin, Navidrome and Subsonic, add it in Settings › your server › Addresses › Add Address…; Highnote uses whichever address answers, and Check Connection tests them. Plex finds its addresses through your Plex account.
• If your server sits behind extra sign-in (Cloudflare Access, Authelia, basic auth), add the headers it needs under Custom Headers when you add the server.

My other devices don't show my servers or progress

Highnote syncs your servers, settings and listening progress through your own iCloud account. Make sure each device is signed in to the same Apple Account with iCloud turned on for Highnote. A new device can take a minute to catch up.

Several people in one home

Each person can listen as themselves, with their own favorites, history and Radio Mixes. In Settings, open a server and use the People section:

• Add Someone: on Jellyfin by Quick Connect or a username and password, on Navidrome and Subsonic by username and password. If you're the server's administrator, you can pick from its users.
• On a Plex Home, the members are added for you. A member with a PIN shows as Needs PIN until it's entered the first time.
• Who's Listening… switches person, and Ask When Highnote Opens asks each time the app starts (on by default on Apple TV).

Once there are two or more people, the profile button at the top right switches between them too.

Streaming quality and libraries

Each server has its own Quality setting (Settings › your server › Quality): play the original files, or stream at a lower bitrate in MP3, AAC or Opus to save data. Under Libraries on the same page, switch off libraries you don't want to see, or rename one from its long-press menu. The All Libraries menu lets you browse one library at a time.

Apple TV

Install Highnote on Apple TV and sign in to the same Apple Account. Servers you've added on your iPhone, iPad or Mac appear automatically.

CarPlay

Connect your iPhone and open Highnote in CarPlay. Home shows Continue Listening, your Radio Mixes and more, and Library and Downloads are there too. Music you've downloaded plays without a connection.

Downloads and offline listening

Download albums, playlists or songs from their menus. You can manage space in Settings › Downloads & Storage.

Radio stations

Highnote plays the internet radio stations saved on a Navidrome or Subsonic server (Library › Radio Stations). To add or edit stations, your account needs to be an admin on the server. Adding a station's homepage lets Highnote show its logo.

Song lyrics or artwork are missing

Highnote uses what your server has first, then looks for lyrics and artist pictures online. Some songs simply don't have them yet.

Privacy

Highnote doesn't collect your data. See the Highnote Privacy Policy.